Term of Service

Introduction

Welcome to Witty Wilding! By accessing or using our website (www.wittywilding.com) and purchasing products from us, you agree to be bound by these Terms of Service (TOS). Please read them carefully.
Witty Wilding is a handmade leather goods business that collaborates with artisans to offer high-quality, eco-friendly products. Every product is handcrafted with care and attention to detail, and we value the craftsmanship behind each item.
1. Acceptance of Terms
By using our site and making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please refrain from using our website.
2. Eligibility
To place an order, you must:
- Be at least 18 years old, or have the consent of a parent or guardian to use the site.
- Provide accurate personal and payment information when placing an order.
3. Product Descriptions and Availability
All products are handmade by artisans and are subject to slight variations in appearance, as no two items are exactly the same. We strive to provide accurate descriptions and images, but colors and materials may vary slightly due to the handmade nature.
We reserve the right to modify or discontinue products without notice. Availability of items is subject to change, and we cannot guarantee that a product will always be in stock.
4. Pricing and Payment
Prices listed on our site are in EUR/USD (depending on the region) and are subject to change without notice. We accept major credit cards, PayPal, and other approved payment methods. Payment must be made in full at the time of purchase.
VAT and Import Taxes: For international orders, customers may be responsible for paying additional VAT, customs duties, or import taxes in accordance with their local laws.
5. Shipping and Delivery
We offer shipping to the EU, USA, and select international locations. Shipping times and rates will be provided at checkout. All items are shipped from our warehouse after being handcrafted and quality-checked.
Processing Time: Please allow extra time for customized products as these are made to order. Standard processing time is between 5-7 business days, but may vary depending on demand.
Delivery: Shipping estimates are provided at checkout and vary depending on your location. Delays may occur due to customs, weather, or unforeseen circumstances.
We are not responsible for any delays caused by the shipping carrier or for items lost or damaged in transit, though we will do our best to assist in resolving any issues.
6. Returns and Exchanges
Due to the handmade nature of our products, we do not offer refunds or returns for customized items. For non-customized products, we accept returns or exchanges within 14 days of delivery, provided the item is unused and in its original condition.
To initiate a return or exchange, please contact us at wittywilding@gmail.com with your order number and details of the issue.
Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
7. Customized Products
For custom orders (such as personalized charms), please ensure all information provided is accurate. Once the order is placed, no changes can be made. Customized items are non-refundable and cannot be returned unless there is a manufacturing defect.
8. Intellectual Property
All content on the Witty Wilding website, including but not limited to text, images, logos, and product designs, is the property of Witty Wilding or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any of this content without our written consent.
9. Limitation of Liability
Witty Wilding is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services. This includes, but is not limited to, loss of profits, data, or other intangible losses.
10. Privacy
Your privacy is important to us. Please review our [Privacy Policy] for details on how we collect, use, and protect your personal information.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website. It is your responsibility to review these terms regularly.
12. Governing Law
These Terms of Service and any disputes arising from your use of our website or purchase of products shall be governed by and construed in accordance with the laws of the People's Republic of China.
13. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at: wittywilding@gmail.com
Thank you for choosing Witty Wilding! We hope our handcrafted products bring joy and quality to your life.